AmericanAirlines Arena

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AmericanAirlines Arena

AmericanAirlines Arena is the top Miami event and entertainment venue. Our versatile and convenient location has a vibrant waterfront setting that showcases world-class events of all sizes, drawing the nations largest and most sophisticated international audiences to concerts, family entertainment and sporting eventsWhether joining us for a sold-out concert, fun family show or exciting HEAT game, you will receive top-notch customer service.

Mission Statement
To deliver exceptional service by surpassing each guests highest level of expectation.

Our Belief
We believe our greatest asset, and the key to our success, is our people. Because satisfying our guests relies on the efforts of many working together, we emphasize respect for each others important contributions and work to instill a sense of pride and satisfaction in what we do everyday.

Our Promise
We promise to serve our guests with the highest degree of courtesy, professionalism, thoughtfulness, sincerity and enthusiasm. We will succeed when every decision is based on our mission and our beliefs.

S.M.I.L.E. Principles
Our guiding principles are simple and designed to make everyone smile:

Service with a smile
Make a difference
Impress the guests
Listen to learn
Exceed expectation

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